Chad Fedie

Chad Fedie

IT Systems Administrator

About Me

I have been enjoying my career as an IT Systems Administrator, working in the Azure cloud to manage users, devices, servers, etc. In this time, I have taken on several new challenges and enjoyed promotions which have helped me to strengthen my skills and enhance the technical offerings of my employers.

When I'm not working, you'll usually find at the gym. I also enjoy playing basketball, golf, and video games on the weekends.

Personal Profile

"Choose a job you love, and you will never have to work a day in your life." -Unknown

As an experienced IT Systems Administrator, I am dedicated to providing efficient and reliable technology solutions that support business operations and enhance productivity. With a strong technical background and a passion for problem-solving, I strive to ensure the smooth functioning of IT infrastructure and deliver exceptional support to end-users.

Collaboration and effective communication are key aspects of my work approach. I have a proven track record of working closely with cross-functional teams and providing technical guidance to non-technical individuals. I excel in translating complex technical jargon into user-friendly language, fostering a positive user experience and minimizing confusion.

Moreover, I am committed to staying updated with the latest industry trends and advancements. I actively seek opportunities for professional development and possess industry certifications from Microsoft: Azure Fundamentals (AZ-900). I am currently studying for the Microsoft: Azure Administrator exam (AZ-104).

Overall, my goal as an IT Systems Administrator is to leverage my technical expertise, strong problem-solving skills, and dedication to ensure seamless IT operations and drive organizational success. I am confident in my ability to contribute effectively to your organization's IT infrastructure and support the needs of end-users.

A summary of my experience:

  • Proficient in implementing and managing MDM solutions to streamline mobile device provisioning, configuration, and security
  • Strong ability to communicate technical concepts clearly and concisely, ensuring effective problem resolution and user satisfaction
  • Proficient in implementing asset tracking systems to monitor and manage IT inventory, including hardware, software, and peripherals
  • Strong analytical and problem-solving skills to identify and resolve complex technical issues promptly
  • Experienced in conducting training sessions and workshops to improve end-users' technical skills and awareness

I am actively seeking a new role, and open to hearing about new opportunities that will best utilize my experience.

Sincerely,

Chad Fedie

Key Skills

  • Critical Thinking
  • Time Management
  • Adaptability
  • Systems Integrations
  • Problem Solving
  • Customer Service Oriented
  • Initiative and Proactivity
  • Team Collaboration

Key Tools

  • Microsoft Entra ID
  • Microsoft Intune
  • Microsoft Azure
  • Windows Autopilot
  • DNS
  • Microsoft 365
  • DMARC
  • ServiceNow
  • Atlassian JIRA
  • Nagios
  • Mosyle MDM
  • CloudFlare

Work Experience

Desktop Support Engineer at Open Dealer Exchange

April 2024 - Present

Some of my responsibilities and accomplishments in this role include:

  • Orchestrated seamless migration of legacy infrastructure onto Microsoft Azure, enhancing scalability, agility, and cost-efficiency through strategic utilization of Azure virtual machines (VM’s) and virtual networks (VNet’s).
  • Devised and led successful migration of 500+ PC’s from SCCM to Microsoft Intune + EntraID to improve scalability with a fully cloud device model.
    • Implemented Windows Autopilot and built custom zero-touch provisioning profiles with 100% automated device deployment for end users.
  • Collaborated with system engineers to set up the internal network infrastructure of Cisco Meraki switches, firewalls, and access points, ensuring robust security, seamless connectivity, and high availability.
    • Configured site-to-site VPN’s, DNS, DHCP, VLAN’s, and NPS/RADIUS for on-premises network and Azure environment.

IT Systems Administrator at Fusion92

January 2023 - Present

Some of my responsibilities and accomplishments in this role include:

  • Spearheaded implementation of MDM systems Microsoft Intune and Mosyle for 500+ Windows and MacOS devices to enable remote troubleshooting and secure/protect corporate info within SOCII compliance.
  • Integrated Microsoft Autopilot to automate the device provisioning process and Out of Box Experience (OOBE) for onboarding new employees, resulting in a 50% decrease in administrative effort for multiple departments.
  • Managed Microsoft 365 suite for internal staff including groups, licenses, and service configurations across Microsoft Teams, Outlook, SharePoint, and OneDrive.
  • Administer all internal SaaS applications, acting as Subject Matter Expert (SME).
    • Integrated Single Sign On (SSO) to allow for a seamless and unified login experience.
  • Sole ownership of Atlassian JIRA IT Help Desk to monitor ticket queues, prioritize tasks, and allocate resources based on urgency and impact on business.

IT Coordinator at Fusion92

May 2021 - December 2022

  • Field incoming help requests from end users via Microsoft Teams, Outlook, and JIRA Help Desk.
  • Perform hands-on fixes at the desktop/device level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Load images onto new devices for end user upgrades via Macrium Reflect software
  • Promoted to IT Systems Administrator in January 2023.

Help Desk Technician - University of Maryland Global Campus at Stefanini

July 2020 - May 2021

Some of my responsibilities and accomplishments in this role include:

  • Assist faculty and students with virtual learning software (LEO) installation/troubleshooting, browser/compatibility issues, Microsoft 365 software installation/troubleshooting and iOS devices.
  • User and device administration using Azure AD and Microsoft 365.
  • Collaborate with other IT support teams to identify/address software, cross-functional system and/or network issues in an enterprise environment.
  • Utilization of Salesforce for ticket generation/resolution.

Education

Eastern Michigan University

Qualifications/Accomplishments

Bachelors Degree - BBA, Computer Information Systems

Hartland High School

Qualifications/Accomplishments

Diploma

Certifications

Microsoft

Certifications

Click here to download my official Microsoft Certificate

Certificate earned:

  • Microsoft Azure Fundamentals (AZ-900)

    • Scheduled Exams:

  • Microsoft Azure Administrator (AZ-104) November 2024