Chad Fedie

Chad Fedie

IT Systems Administrator

About Me

I have been enjoying my career as an IT Systems Administrator, working in the Azure cloud to manage users, devices, servers, etc. In this time, I have taken on several new challenges and enjoyed promotions which have helped me to strengthen my skills and enhance the technical offerings of my employers.

When I'm not working, you'll usually find at the gym. I also enjoy playing basketball, golf, and video games on the weekends.

Personal Profile

"Choose a job you love, and you will never have to work a day in your life." -Unknown

As an experienced IT Systems Administrator, I am dedicated to providing efficient and reliable technology solutions that support business operations and enhance productivity. With a strong technical background and a passion for problem-solving, I strive to ensure the smooth functioning of IT infrastructure and deliver exceptional support to end-users.

Collaboration and effective communication are key aspects of my work approach. I have a proven track record of working closely with cross-functional teams and providing technical guidance to non-technical individuals. I excel in translating complex technical jargon into user-friendly language, fostering a positive user experience and minimizing confusion.

Moreover, I am committed to staying updated with the latest industry trends and advancements. I actively seek opportunities for professional development and possess industry certifications from Microsoft: Azure Fundamentals (AZ-900). I am currently studying for the Microsoft: Azure Administrator exam (AZ-104).

Overall, my goal as an IT Systems Administrator is to leverage my technical expertise, strong problem-solving skills, and dedication to ensure seamless IT operations and drive organizational success. I am confident in my ability to contribute effectively to your organization's IT infrastructure and support the needs of end-users.

A summary of my experience:

  • Proficient in implementing and managing MDM solutions to streamline mobile device provisioning, configuration, and security
  • Strong ability to communicate technical concepts clearly and concisely, ensuring effective problem resolution and user satisfaction
  • Proficient in implementing asset tracking systems to monitor and manage IT inventory, including hardware, software, and peripherals
  • Strong analytical and problem-solving skills to identify and resolve complex technical issues promptly
  • Experienced in conducting training sessions and workshops to improve end-users' technical skills and awareness

I am actively seeking a new role, and open to hearing about new opportunities that will best utilize my experience.

Sincerely,

Chad Fedie

Key Skills

  • Critical Thinking
  • Time Management
  • Adaptability
  • Systems Integrations
  • Problem Solving
  • Customer Service Oriented
  • Initiative and Proactivity
  • Team Collaboration

Key Tools

  • Microsoft Entra ID
  • Microsoft Intune
  • JIRA
  • Microsoft 365
  • DomainKeys Identified Mail
  • Sender Policy Framework
  • DMARC
  • Microsoft Azure
  • Windows Autopilot
  • Splashtop Remote Access Software
  • Mosyle MDM
  • CloudFlare

Work Experience

IT Systems Administrator at Fusion92

January 2023 - Present

Some of my responsibilities and accomplishments in this role include:

  • Fully provision and deploy Windows and Mac OS devices for 250 internal staff members using Microsoft Intune and Mosyle (Mac OS MDM).
    • 100% zero touch deployment that includes all necessary business apps and automatic sign in features.
    • Allows for entirely onboarding and offboarding local and remote employees.
  • Integrated all existing and new devices to Windows Autopilot for PC and Apple Business Manager for Mac.
  • Utilize Azure Active Directory (EntraID) to administer, update, and maintain AD users/groups, Outlook, Sharepoint, security groups, licenses, etc.
  • Maintain entire IT help desk for internal employees via JIRA.
    • Monitor ticket queues, prioritize tasks, and allocate resources based on urgency and impact on business operations.
    • Reduced average response time by 50% through the implementation of triage workflow and knowledge base articles.
  • Mimecast integration within cloud based Microsoft Office 365, enhancing email security posture and reducing the risk of phishing attacks and data breaches.
    • Setup DKIM, SPF for new and existing internal email services sending on behalf of the organization to be in DMARC compliance.
  • Conduct IT training to familiarize newly hired employees with IT policies, procedures, and resources.
    • Collaborate with HR and departmental managers to coordinate IT equipment requirements for new hires and ensure timely setup and delivery.
  • Led the planning, implementation, and deployment of an asset tracking system, Asset Panda, to monitor the lifecycle of IT assets, including hardware, software, and peripherals.
    • Coordinated device upgrade initiatives, including hardware refresh cycles and software upgrades, based on asset tracking insights and user requirements.

IT Coordinator at Fusion92

May 2021 - December 2022

  • Field incoming help requests from end users via Microsoft Teams, Outlook, and JIRA Help Desk.
  • Perform hands-on fixes at the desktop/device level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Load images onto new devices for end user upgrades via Macrium Reflect software
  • Promoted to IT Systems Administrator in January 2023.

Help Desk Technician - University of Maryland Global Campus at Stefanini

July 2020 - May 2021

  • Assist faculty and students with virtual learning software (LEO) installation/troubleshooting, browser/compatibility issues, Microsoft 365 software installation/troubleshooting and iOS devices.
  • User and device administration using Azure AD and Microsoft 365.
  • Collaborate with other IT support teams to identify/address software, cross-functional system and/or network issues in an enterprise environment.
  • Utilization of Salesforce for ticket generation/resolution.

Education

Eastern Michigan University

Qualifications/Accomplishments

Bachelors Degree - BBA, Computer Information Systems

Hartland High School

Qualifications/Accomplishments

Diploma

Certifications

Microsoft

Certifications

Click here to download my official Microsoft Certificate

Certificate earned:

  • Microsoft Azure Fundamentals (AZ-900)
  • Scheduled Exams:

  • Microsoft Azure Administration (AZ-104) May 2024